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Your source for the latest collision repair industry news, statistics and trend analysis.
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    UpdatePromise announced that it has partnered with Mitchell International to have UpdatePromisePay be the Merchant Services Provider for Mitchell Cloud Glass. The integrated payment solution is set to launch early in the first quarter.

     UpdatePromise logo“We chose UpdatePromise because our two companies are aligned when it comes to Consumer Experience and Technology. The alignment between our two organizations positions our Glass Technicians, both in store and in the field, to provide customers with simple, seamless payment processing options at some of the most competitive rates available in our industry.” says Mark Bennett, Product Manager for Mitchell International.

    UpdatePromise began providing merchant services to the automotive Industry in 2016.

    Chief Operating Officer of UpdatePromise, Rich Pannazzo, comments on the development of UpdatePromisePay saying, “We saw a gap in the Automotive space when it came to Consumer payments. There was no true Point of Sale system available for business to provide a smooth, seamless and integrated payment process to their customers, who today, expect to pay everything on their phone or on a smart device capable of texting and emailing their receipts to themselves.”

    Pannazzo continued, “Combining this technology with the buying power of UpdatePromise to leverage the best rates available, a win-win solution is created for both the Consumer and Business.”

    The post Mitchell Partners with UpdatePromisePay for Glass Payments appeared first on CollisionWeek.

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    The HD Repair Forum announced the creation of four committees: Education, Technology, Parts, and OEM Repair Standards to address the macro-level issues found throughout the heavy-duty collision repair industry. The committees are co-chaired by leaders from various segments of the market. Insight on the direction of each of these committees will be presented during the 2020 HD Repair Forum being held March 24-25 in Fort Worth, Texas.

     HD Repair Forum logo“The purpose of these committees is to address challenges and solve problems throughout the year, not just during the HD Repair Forum. The key to the success of these committees is strong leaders who share a passion to drive change and a vision for a path that improves the industry for all stakeholders,” said Brian Nessen, HD Repair Forum President and co-founder. “We are fortunate to have this diverse group of leaders pave the way for a brighter future.”

    The committee co-chairs include:

    Education Committee Co-Chairs

    • Doug Schlueter – I-CAR
    • Brandon Eckenrode – CREF

    OEM Repair Standards Committee Co-Chairs

    • Kevin Clary – Daimler Truck North America
    • Rohit Mathew – Carlisle & Co.

    Parts Committee Co-Chairs

    • J. O’Hanlon – Navistar
    • Mark Polzin – Budget Truck & Auto

    Technology Committee Co-Chairs

    • Chuck Olsen – AirPro Diagnostics
    • Aaron Polzin – Budget Truck & Auto

    A complete list of committee members and mission statements are available on the committee pages of the HD Repair Forum’s website.

    Collision repairers, shop owners and management, fleet repairers, OEM/manufacturers, insurance professionals and appraisers, equipment/service/technology companies, and any others serving the heavy-duty collision repair industry are encouraged to participate. If you are interested in learning more about the committees or contributing, you may send your inquiries to Jennie Lenk. As evidenced by the diverse cross section of companies and individuals currently serving on committees, all industry stakeholders are welcome to participate.


    The post HD Repair Forum Forms Committees to Address Collision Repair Industry Issues appeared first on CollisionWeek.

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    AirPro Diagnostics announced the launch of its 24/7/365 service.

    AirPro Diagnostics logo “Knowing the importance of timely service to the repair community, we want to make sure whenever there is a need, we are there,” stated Josh McFarlin, AirPro Diagnostics VP of Strategic Business Operations. “AirPro has consistently delivered industry leading service and industry-first solutions to the repair community to increase shops’ efficiency and lower their costs while reducing cycle time with OE level repairs.”

     “As an AirPro user we are thrilled they have taken this important step to ensure we have access to their technician’s skills and services at all nine of our locations, anytime we need it,” stated Jim Huard, Director of Operations FIX Auto – ACAB Automotive Group, headquartered in Yorba Linda, CA.  “We work hard to meet our customers’ expectations and often that includes putting in some extra hours to complete their repairs. Knowing that AirPro is there when we need them gives us additional peace of mind.”

    In 2016, AirPro launched its Evergreen Warranty to ensure shops would always have the latest hardware available at no additional cost, and that its tool would never become obsolete. In 2017, they announced a 10-Minute Response Pledge to provide service promptly when shops need it. The company says the launch of the 24/7/365 service is the natural next step in the company’s commitment to providing cutting-edge technology and service to repair facilities throughout the US and Canada.

    The post AirPro Diagnostics Launches 24/7/365 Service appeared first on CollisionWeek.

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    The Boyd Group announced the acquisition of two collision repair centers in separate transactions in the U.S. and Canada.

    Boyd GroupBoyd announced the acquisition of a collision repair center in Utica, Mich. The new Gerber Collision & Glass location previously operated as Macomb Collision Tire & Service, operating under the same ownership for 44 years.

    Utica is located in the northern Detroit suburbs with approximately 260,000 people residing within a five-mile radius.

    “The acquisition of this repair center strengthens our brand in this area of the country, giving us the ability to provide high-quality service to customers and insurance partners in this region,” said Kevin Burnett, COO of Gerber Collision & Glass. “This is another example of our commitment to growth.”

    The Boyd Group also announced that it has acquired a collision repair center in Parksville, British Columbia, Canada. The location previously operated as Crashpad Collision.

    Parksville is located on the east coast of Vancouver Island in the heart of Oceanside and is approximately 30 kilometers north of the Boyd Autobody & Glass shop in Nanaimo.

    “We are excited to add this location that has served the area so well,” said Tony Canade, Boyd Group Chief Operating Officer, Canadian Operations. “We look forward to providing the signature friendly service that Boyd Autobody & Glass is known for.”

    Yesterday, the Boyd Group announced its entry into the California market with the acquisition of nine collision repair locations in two transactions.

    The post Boyd Group Adds Collision Repair Centers in Michigan and British Columbia appeared first on CollisionWeek.

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    Adds locations in California, Colorado and Nevada.

    Fix Auto USA announced the addition of eight franchise locations. These new locations expand Fix Auto USA’s footprint to now include Colorado Springs while further expanding in their existing regions of Northern California, Southern California, and Nevada.

    Fix Auto LogoThe new locations include:

    Fix Auto Burlingame and Fix Auto San Francisco—Potrero Avenue (Burlingame and San Francisco, CA) – Formerly Sunny Auto Body; owned and operated by husband-and-wife team Sunny and Ruth Chen and managed by their son Denny Chen

    • Fix Auto Colorado Springs (Colorado Springs, CO) – Formerly Beem’s Collision Center; owned and operated by Dave Beem and the Beem family
    • Fix Auto Las Vegas—Central (Las Vegas, NV) – Formerly American Collision Center; owned and operated by Letticia Chavez-Cabrera and Juan Cabrera
    • Fix Auto Normal Heights (San Diego, CA) – Formerly Deluxe Auto Body; owned and operated by Thomas Nguyen
    • Fix Auto Palmdale (Palmdale, CA) – Owned and operated by Mike Neis, who also owns and operates two other Southern California locations; Fix Auto Lancaster and Fix Auto Quartz Hill
    • Fix Auto Rocklin (Rocklin, CA) – Formerly Top Gun Automotive Reconditioning; owned and operated by brothers Eric and Rick Dunivan
    • Fix Auto Vallejo (Vallejo, CA) – Formerly Rose’s Collision Repair Center; owned and operated by husband-and-wife team Timothy and Katie Rose

     “It’s incredibly rewarding to witness existing Franchise Partners expand their operations to include additional locations,” stated Fix Auto USA President and CEO Paul Gange. “We continue to hear from independent operators who are interested in joining our team, so that they too, can position their businesses to ensure viability and long-term success. Our continued expansion is fueled because we attract and assemble operators who are competitive, passionate, driven, and deeply engaged in their businesses and who can deliver market-leading results.”

     “My business has experienced tremendous growth since aligning with Fix Auto USA’s platform in 2018,” commented Fix Auto USA Franchise Partner Mike Neis. “As a result, I found myself looking to expand my footprint, and there’s no better way than to leverage Fix Auto USA’s proven and recognized platform. When the opportunity presented itself, I knew I could easily expand with the support and infrastructure from Fix Auto USA.”

    “Tim and I couldn’t be more excited to become members of Fix Auto USA’s family; it’s truly a community of best-in-class operators who care deeply about each other’s success. We have wanted to compete at a higher level and Fix Auto USA gives us that opportunity,” stated Fix Auto Vallejo Franchise Partner Katie Rose. “We’re very much looking forward to this next chapter for our business because there’s tremendous energy in our shop right now.”

     “On behalf of the entire Fix Auto USA family, we welcome these new locations and look forward to their collective success,” added Gange. 

    The post Fix Auto USA Adds 8 Collision Repair Centers to Network appeared first on CollisionWeek.

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    U.S. Department of Transportation (USDOT) Secretary Elaine L. Chao today spoke at the 99th Annual Meeting of the Transportation Research Board (TRB) where she announced new transportation initiatives aimed at harnessing new and existing technologies to improve safety for the traveling public and first responders.

    Among the initiatives was an endorsement of a call by motorist and consumer groups for common terminology for advance driver assistance system technologies to eliminate consumer confusion.

    The Department is endorsing a standardized listing of recommended ADAS terminology through an initiative entitled “Clearing the Confusion,” spearheaded by the National Safety Council, AAA, Consumer Reports and J.D. Power.  The recommended ADAS terminology is based on ADAS system functionality. Currently, there is variance among manufacturers and standard language will ensure drivers are aware that these systems are designed to “assist,” not replace an engaged driver.

    Jake Fisher, Director of Auto Testing at Consumer Reports, said, “We are thrilled that the Department of Transportation is endorsing these universal terms. Currently, there are dozens of terms describing advanced safety systems such as Automatic Emergency Braking, or AEB.  Now that automakers have terms endorsed by the government, they can name and describe these systems in a consistent way that will help consumers understand what the systems do.”

    Kelly Funkhouser, Head of Connected and Automated Vehicle Testing at Consumer Reports, said, “We want to thank DOT for this strong endorsement of this standardized set of terms for ADAS technology.  These terms are simple, specific, and focused on what the system does — not what the ad copy claims it does. We look forward to working with DOT to ensure these terms are used across the auto industry.”

    “These safety initiatives will make a difference in saving lives and help prevent injuries among first responders and all road users,” said U.S. Secretary of Transportation Elaine L. Chao.

    Secretary Chao also announced the next phase of the Partnership for Analytics Research in Traffic Safety (PARTS) program. PARTS II expands participation in the PARTS program to include almost 70% of the U.S. automobile market and will collect data on additional advanced driver-assistance systems (ADAS) such as Adaptive Cruise Control and Lane Keep Assist. Results derived from analysis of up-to-date-real-world performance data will assist researchers in assessing the safety effectiveness of these systems.

    PARTS is a voluntary, data-driven safety partnership between USDOT’s National Highway Traffic Safety Administration and the automobile industry. Earlier in this Administration, six manufacturers participated in this program to gather data on Automatic Emergency Braking Systems. Vehicles with this technology reported 53% fewer rear-end collisions than vehicles without Automatic Emergency Braking Systems based upon preliminary data from the initial program. 

    Secretary Chao also announced a new program designed to help avoid traffic accidents and save the lives of first responders rushing to aid in emergencies. The Department intends to invest up to $38 million for the First Responder Safety Technology Pilot Program that will help equip emergency response vehicles and key infrastructure with vehicle-to-everything (V2X) communication technology. These systems will use the 5.9 Gigahertz Safety Band of spectrum currently allocated by the FCC for use in transportation systems. 

    The post U.S. Department of Transportation Announces New Road Safety Initiatives appeared first on CollisionWeek.

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    The National Automotive Service Task Force (NASTF) announced the approval of the 2020 NASTF Board of Directors and officer election slate.

    NASTFThe approved members for 2020 are:

    For DIRECTOR Terms expiring 12/31/2022

    • Locksmith: Claude Hensley – Tampa Keys
    • Parts: Chris Gardner – Automotive Aftermarket Supplier Association
    • At-Large Category: Mark Saxonberg
    • At-Large Category: Bob Augustine – Drewtech
    • At-Large Category: Aaron Lowe – Auto Care Association

    For OFFICER Terms expiring 12/31/2020

    • Chair – Mark Saxonberg – SCS Consulting
    • Vice Chair – John Lypen, Motor Information Services
    • Treasurer/Secretary – Greg Potter, Equipment and Tool Institute

    The National Automotive Service Task Force is a not-for-profit organization established to facilitate the identification and correction of gaps in the availability and accessibility of automotive service information, service training, diagnostic tools and equipment, and communications for the benefit of independent automotive service professionals.

    The post NASTF Announces 2020 Board Election Results appeared first on CollisionWeek.

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    Porsche Cars Canada, Ltd., has selected DB Schenker Canada to operate its new parts distribution center in Mississauga, Ontario, Canada.

    Expected to ship about 282,000 orders during its first year in operation, the new facilitDB Schenker logoy joins two other DB Schenker-Porsche parts distribution centers that are already operating in China and Korea

     “The faster we can do repairs and get our customers’ cars back on the road again, the better,” says George Fremis, Manager, Parts Operations & Logistics, Porsche Cars Canada, Ltd. “DB Schenker understands that mentality and our brand. That’s why they were a great fit for this new facility.”

    The culmination of two years of planning, the new parts distribution center (PDC) is about 176,000 square feet in size, with about 140,000 square feet of the facility operated by DB Schenker. The remaining space will be used as a national training center, test vehicle storage, and potentially a “Porsche Classic Café” to showcase the brand, innovations, and host customers.

    Previously, Canadian Porsche centers received their spare parts and lifestyle goods from one of three PDCs in the U.S. According to Fremis, the automaker wanted to shorten its parts lead times while also increase its service levels in the growing Canadian market.

    The outbound operation commenced in early-October, at which point DB Schenker Canada ensured that all dealers in the country receive the required materials within the agreed-upon timeframes.

    The post Porsche Cars Canada Selects DB Schenker to Operate New Parts Distribution Center appeared first on CollisionWeek.

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    The National Auto Body Council (NABC) presented three refurbished vehicles to deserving Palm Springs residents during its golf tournament held as part of its second annual NABC Day festivities on Tuesday at the Tahquitz Creek Golf Club in Palm Springs, Calif. 

    Recipients in the NABC Recycled Rides included:

    • Maryjane Cano-Cruz, an 18-year-old student at California State University San Bernardino, was selected to receive a 2013 Ford Fusion SE that was donated by State Farm and refurbished by CARSTAR Allstar Collision. Cano-Cruz works and pays for her school, and is studying to be a special needs teacher. She volunteers with children in need, and the gift of transportation will allow her to get to work, continue her volunteer duties and complete her education.
    • Ashly Potter (2nd from right) received her Recycled Ride during the 2nd Annual NABC Day in Palm Springs, Calif. on January 14.

      Ashly Potter, (shown at right) is a single mother with a young son who has Autism who received a 2017 Toyota Camry SE that was donated by Hertz and repaired by Fix Auto Cathedral City. Potter is challenged with taking care of her son and juggling his frequent medical needs with a lack of transportation. The gift of reliable transportation will allow her to better care for her son and return to work.

    • Melissa Lozano escaped from a gang-infested neighborhood and challenging life as a teen and today is working to be a good role model for her 13 children. The gift of a 2018 Honda Civic Sport that was donated by GEICO and refurbished by Hamblin’s Auto Body, will allow her to get them to school and activities and continue on a positive path.

    During the golf tournament, NABC hosted a unique NABC F.R.E.E. event where first responders from the Palm Springs area had an opportunity to learn new cutting and extrication techniques on late model vehicles donated by USAA and program instructors provided by Hurst Jaws of Life.

     “What a tremendous kickoff for the 25th anniversary celebration of the National Auto Body Council with our members, our industry colleagues and numerous Palm Springs community members,” said Bill Garoutte, president and CEO of the National Auto Body Council. “Our mission of ‘Changing and Saving Lives Every Day’ becomes very visible when we are able to provide three vehicles for deserving recipients and educate community first responders on making Palm Springs’ streets safer for area drivers.”

    The post NABC Day Features Recycled Rides Presentation appeared first on CollisionWeek.

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    For the 17th straight month, the increase in body repair prices was above the rate of inflation. Auto insurance prices increased below inflation for the past ten months.

    The most recent government figures on inflation through December 2019 indicate the rate of growth of auto body repair prices continues above the rate of inflation, marking nearly a year and a half where auto body prices have been above the general inflation measure. The growth in auto body repair prices is at the highest level over the last decade.

    Comparing the average monthly increase for the most recent 12-month period to the previous 12-month period indicates growth for auto body repair prices was 26.2 percent higher in 2019 versus 2018.

    The average monthly increase over the previous year for the most recent 12-month period to December was 3.54 percent compared to 2.81 percent in the 12-month period ending in December 2018.

    The body repair measure’s growth is now more than auto insurance over the 12 month period. Average monthly auto insurance prices compared to the previous year increased 0.91 percent for the most recent 12 month period to December. The auto insurance price result is a decline from the 7.44 percent average monthly increase for the 12 month period ending in December 2018.

    The Inflation Comparison chart below shows the relative percentage increase of body work, auto insurance and the Consumer Price Index (CPI) All Items over the past twelve months to December.

    Inflation comparison 12 months to December 2019 auto body work, auto insurance, and CPI

    In December, the price of auto insurance has risen by 0.03 percent versus the previous year, down from the most recent high of 9.72 percent in February 2018 versus February 2017. The auto insurance cost figures include coverages beyond just auto physical damage, so they have typically increased at a greater rate due to the impact of rising health care costs on bodily injury claims.

    After several years of higher rates of increase, auto insurance prices flattened substantially given lower claims frequency and the pricing reaction in previous years to increase costs.

    Insurance companies raised rates over the past few years to adjust to the higher severity on newer vehicles and increases in claim frequency that ran against the long term trend of declines. As CollisionWeek reported in October, private passenger collision claims decreased in 2019 compared to 2018.

    The consumer price for auto body work has risen at a rate 2.08 percentage points higher than overall inflation during the last twelve months to December as general inflation growth started to slow during the fourth quarter of 2018.

    During the 12-month period to December, the price of auto body work rose 4.37 percent up from 4.02 percent in November and 4.13 percent in October.

    Overall inflation, as represented by the United States Bureau of Labor Statistics Consumer Price Index (CPI) for all items, increased 2.29 percent over December 2018, up from 2.05 percent in November and 1.76 percent in October compared to October 2018.

    Looking at the chart of relative inflation, the consumer price of body work ended the past 12 month period above both overall inflation and auto insurance. The overall CPI number is intended to represent all goods and services purchased for consumption from over 200 categories.

    For the first time since February 2012, auto insurance prices in March 2019 rose at a rate below overall inflation. That trend has continued through December as auto insurance price growth was lower than inflation each month since March. Compared to the overall CPI statistic, auto insurance grew at a rate 2.26 percentage points lower than CPI for the twelve months through December.

    Auto body work grew at a rate 2.08 percentage points above that of auto insurance over the 12 month period ending in December.

    The inflation index for body work now stands at 319.7, compared to 257.0 for CPI and 573.0 for auto insurance. The baseline period of 100 is 1982-1984.

    The average month-over-month increase for bodywork over the past twelve months to December has been 0.36 percent, above the overall CPI average monthly increase of 0.19 percent. The price of auto insurance was on average flat over the past year, below the rate of 0.38 percent for the previous 12 month period to December 2018.

    The chart below shows the cumulative price increases represented by all three indices since January 2009.

    Inflation comparison since January 2009 auto body work, auto insurance, and CPI

    Overall CPI has risen 21.7 percent, body work by 29.8 percent, and auto insurance is up 63.1 percent since the start of 2009. For comparison, the BLS reports that over the same period the cost of new cars has risen 4.9 percent, motor vehicle maintenance and repair costs have risen 24.28 percent, and motor vehicle parts and equipment costs are up 10.75 percent. The cost of medical care, a key component of body injury claims on auto insurance, has increased 37.82 percent during the period.

    The post U.S. Auto Body Repair Prices Up Over 4.3% in December Compared to 2018 appeared first on CollisionWeek.